Easy Peasy!

Good morning, thank you for calling L.L. Bean. This is Brenda. How may I help you?

Hi Brenda. I have a question. I placed an order online on Wednesday, and this morning, I got an email saying you're offering free shipping. Is there any way we can make that offer retroactive?

If you'll hold on just a minute, I'll see what we can do about that. Is this Kim *****? (she pulled up my name and order number from her caller ID)

Yes, it is. Thanks.

wait...about five seconds. Literally.

Mrs. *? We've taken care of that for you. So there will be no shipping charge on your order. Is there anything else I can help you with today?

That should do it. Thanks so much.

Thank you for shopping with L.L. Bean. You have a great day!


And THAT, my friends, is how you make a lifetime customer. For all of $8.